Privacy Policy


Hope Beyond Loss

Effective Date: November  26, 2025
Last Updated: November  26, 2025


At Hope Beyond Loss, we respect your privacy and are committed to protecting the personal information of the individuals, families, donors, volunteers, and community members we serve.

This Privacy Policy explains how Hope Beyond Loss may collect, use, protect, and share information when you visit our website, contact our organization, participate in our programs, register for events or workshops, make a donation, volunteer, or otherwise interact with us.


Information We May Collect

Depending on how you interact with Hope Beyond Loss, we may collect information such as:

  • Name
  • Email address
  • Telephone number
  • Mailing address
  • Information submitted through contact or registration forms
  • Volunteer information
  • Program or workshop registration information
  • Donation and transaction information
  • Communication preferences
  • Information voluntarily provided when requesting community resources or support
  • Technical information such as IP address, browser type, device information, and website usage data

We will strive to collect only the information reasonably necessary to provide our programs, services, and communications.


How We Use Your Information

Hope Beyond Loss may use information we collect to:

  • Respond to questions and requests for assistance
  • Provide information about our programs and services
  • Register participants for workshops, support groups, and community events
  • Connect individuals and families with appropriate resources
  • Process and acknowledge donations
  • Coordinate volunteers
  • Send newsletters, organizational updates, and event information when requested
  • Improve our website, programs, and community outreach
  • Maintain appropriate organizational records
  • Protect the safety, security, and integrity of our website and organization
  • Meet applicable legal and regulatory obligations

We will not sell or rent your personal information for marketing purposes.


Donations and Payment Information

When you make an online donation, registration payment, or other financial contribution, payment information may be processed through a third-party payment provider.

Hope Beyond Loss may receive certain transaction details, such as your name, contact information, donation amount, and transaction date. Payment providers may have their own privacy practices and policies. We encourage you to review the privacy policy of the payment service used on our website.


Children and Youth Privacy

Because Hope Beyond Loss provides youth and family support, protecting children's privacy is especially important to us.

The federal Children's Online Privacy Protection Rule addresses the online collection, use, and disclosure of personal information from children under 13 and places specific requirements on covered website and online-service operators. The FTC's COPPA Rule was amended in 2025, so organizations collecting children's information online should evaluate carefully whether and how the rule applies to their activities. [ftc.gov], [ecfr.gov]

Hope Beyond Loss does not intend to knowingly collect personal information online directly from children under 13 without appropriate authorization or consent when required.

When parental or legal-guardian consent is necessary for participation in a program, activity, workshop, or service, Hope Beyond Loss may request appropriate consent before collecting or using a child's personal information.

Parents or legal guardians who believe a child has submitted personal information through our website may contact us to request that the information be reviewed or deleted, subject to applicable legal and record-retention requirements.


Confidentiality and Support Services

We understand that individuals contacting Hope Beyond Loss may be experiencing grief, loss, family challenges, or other difficult circumstances.

We treat information shared with our organization with care and respect. However, website forms and general email should not be used for emergencies or to submit highly sensitive medical, mental-health, or confidential information unless Hope Beyond Loss has specifically provided a secure method for doing so.

If you are experiencing an immediate emergency, contact the appropriate emergency service or crisis resource rather than relying on communication through this website.


Cookies and Website Analytics

Our website may use cookies and similar technologies to understand how visitors use the website, remember preferences, improve website performance, and measure engagement.

Some website services may automatically collect technical information such as a visitor's IP address or information about pages viewed. 


For example, the Florida Department of State's website privacy notice describes IP addresses, cookies, server logs, pages viewed, and visit information as examples of data that can be gathered through ordinary website operation. [dos.fl.gov]

Visitors may be able to control certain cookies through their browser settings.


Sharing Your Information

Hope Beyond Loss may share information when reasonably necessary with:

  • Service providers that help operate our website
  • Donation and payment processors
  • Email or communication service providers
  • Event or registration platforms
  • Technology and website-hosting providers
  • Professional advisers or other service providers
  • Government or regulatory authorities when disclosure is legally required

When appropriate, we seek to work with service providers that protect personal information and use it only for legitimate purposes related to the services they provide.


Protecting Your Information

Hope Beyond Loss takes reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or information-storage system can be guaranteed to be completely secure.


Email Communications

If you subscribe to newsletters, organizational announcements, or other promotional communications, you may request to stop receiving those communications by using the unsubscribe option provided in the message or by contacting Hope Beyond Loss.

We may still send necessary administrative communications related to registrations, donations, services, or requests you have made.


Third-Party Websites

Our website may contain links to community resources, partner organizations, social media platforms, donation processors, or other third-party websites.

Hope Beyond Loss is not responsible for the privacy practices of websites or services operated by third parties. We encourage visitors to review the privacy policies of those organizations before providing personal information.


Data Retention

Hope Beyond Loss may retain personal information for as long as reasonably necessary to fulfill the purpose for which it was collected, maintain appropriate nonprofit and financial records, meet legal obligations, resolve disputes, and protect the organization and the individuals it serves.

Information that is no longer reasonably necessary will be handled in accordance with our applicable retention and disposal practices.


Your Privacy Choices

You may contact Hope Beyond Loss to:

  • Ask questions about information you have provided
  • Update or correct your contact information
  • Change communication preferences
  • Unsubscribe from marketing communications
  • Request deletion of certain information, when appropriate and legally permitted
  • Ask questions about this Privacy Policy

Certain information may need to be retained for legal, financial, security, or organizational record-keeping purposes.


Changes to This Privacy Policy

Hope Beyond Loss may update this Privacy Policy periodically to reflect changes in our programs, website practices, technology, or applicable requirements.

When changes are made, the Last Updated date at the top of this policy will be revised.